SKY RIDGE POLICY
Our firm policies ensure all of our guests are treated equally and fairly.
Please consider carefully before reserving your stay.
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RESERVATIONS:
All reservations require a deposit of 25% of the total cost of your stay. The remaining 75% will be collected automatically one week (7 days) prior to your arrival date against the card used to make the original reservation.
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CANCELLATIONS
For refunds, we follow these guidelines:
Prior to 30 days of arrival date: Deposit refunded in cash, less 10% cancellation fee
8-30 days of arrival date: House credit issued for 100% of deposit with no expiration
0-7 days of arrival date: House credit issued for 100% of reservation cost with no expiration
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**Cancellation fees are calculated against grand total**
Guests always have the option to reschedule a stay at no penalty rather than taking a cash refund. Guests using this option are responsible for any difference in charges due to change of seasonal rates or difference in unit rented upon rescheduling. Guests may reschedule once. If a second stay needs to be cancelled, any payments made to Sky Ridge Yurts will be 100% forfeited.
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CANCELLATIONS DUE TO NON-PAYMENT
Final balances are due seven days prior to your check-in date. This will automatically charge to the card you used to make your reservation. In the event we encounter a problem processing your final payment, we will attempt to contact you via email, text and phone. If we cannot resolve the payment issue within 48 hours of its due date, your reservation will be cancelled and your deposit will be forfeited without exception.
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DON'T SPEAK LEGAL-EZE?
Here's our policy in normal language. If you want a cash refund of any type, you have two options. You'll need to cancel prior to 30 days before your scheduled reservation date OR you'll need to purchase travel protection when you make your original reservation. If you cancel in that 30-day window, you'll get your deposit back LESS 10% of the total cost of your stay. For example, if the grand total of your reservation was $500, your deposit would be $125. Your cancellation penalty would be $50, so your total cash refund would be $75. If you purchase travel protection, you simply need to contact the insurance company that handles that process (you'll see that information at the bottom of your original confirmation email) and they will walk you through the process of receiving your cash refund based upon the level of protection you purchased.
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For all other cancellations, you will be issued a credit for the amount you have paid against your reservation. This credit can be used to re-book another stay and does not expire. We call it our "push pause" policy, and it ensures that both you and the resort lose nothing when you need to cancel last minute. We encourage you to cancel prior to seven days before your scheduled stay. That way, the balance of your stay will not be charged and only your original deposit will be in play. If you cancel under that seven-day window, you will be charged for the balance of your stay. You'll still receive a full credit for the entirety of your original reservation, but cash refunds will be completely off the table unless you have purchased travel protection, of course.
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It's also important to remember that when you book a new stay using a house credit, if there is any difference in the price on your new reservation, you will be responsible for any additional charges for the new reservation, and any coupons you may have used on the original reservation may not still be valid.
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Essentially, if you feel you'd like to have cash-back on a cancelled reservation, it's important to cancel prior to 30 days of your planned stay OR purchase travel protection when you make the reservation.